LILIN FAQ Frequently Asked Questions

Please find our branches and sales distributors here. If you can not find LILIN branches or sales distributers in your country, please contact sales@meritlilin.com.

If you would like to distribute LILIN products, please contact sales@meritlilin.com .

The hardening guide of LILIN cyber security can be found here.

Please contact your sales person of LILIN branches or distributors. If you can not find your sales person, contact here.

For DDNS access of your IP camera or NVR, please visit here.

Use LILIN's IPScan tool. This is available here.

To find a spare IP address, please visit here.

To configure LILIN device, please visit here.

When recording directly to an SD card fitted within a camera you have to option either continuous record or motion record in either H.264 at 1080p or 480p.

H.264 4MP @ 15FPS Continuous Recording Estimated time:

• 32GB SD Card - H.264 1080p - 0.7 Days Recording
• 64GB SD Card - H.264 1080p - 2 Days Recording
• 128GB SD Card - H.264 1080p - 4 Days Recording

H.264 1080P @ 15FPS Continuous Recording Estimated time:

• 32GB SD Card - H.264 1080p - 1.5 Days Recording
• 64GB SD Card - H.264 1080p - 3 Days Recording
• 128GB SD Card - H.264 1080p - 6 Days Recording

H.264 480P @ 10FPS Continuous Recording Estimated time:

• 32GB SD Card - H.264 480p - 5 Days Recording
• 64GB SD Card - H.264 480p - 10 Days Recording
• 128GB SD Card - H.264 480p - 20 Days Recording

The default ports that are required to be opened in the firewall to allow external connections are:

HTTP: 80
RTSP: 554 (Optional & not needed in most cases)

If you want to remotely connect to more than one IP camera you will need to change the HTTP ports used so each IP camera is using a unique HTTP port

Example:

Camera 1 - HTTP Port: 80
Camera 2 - HTTP Port: 81
Camera 3 - HTTP Port: 82

Please note changing the HTTP port from its default port 80 will change the URL you will need to enter when connecting to the camera. The new URL will need to follow the structure shown below:

http://: E.G. http://192.168.0.200:81

Failure to insure you add the http:// and the : at the end of the URL may result in you not being able to connect to the camera, depending on which web browser you are using. If this is the case, we recommend you download and install LILIN's IPScan. This is available here.

To enable motion detection on an IP camera, please visit here.

To configure a free DDNS address for a LILIN camera, please visit here.

To perform HD IP PTZ camera factory reset, please visit here.

To perform LILIN HD camera factory reset, please visit here.

To get back into device when forgot the password, please visit here.

Below are the LILIN IP Camera, VS012 & VS212 default username and password:

Username: admin
Password: pass

There are various ways of connecting to a LILIN NVR remotely, the main way is to use a web browser, however sometimes using a web browser to connect in to an NVR is not always the most efficient way.

If this is the case it is recommended to use the LILIN Client software. This is a small piece of software that can be installed on a PC and run on demand to connect directly in to an NVR.

Live view and playback are supported via the client software and once configured the software is a very easy solution for end users when viewing their NVR.

• Live view and playback of up to 144 cameras simultaneously
• Easy configuration
• Password-able to restrict usage
• Easy backup for longer duration incidents
• Backup/Combine multiple incidents video backup into one folder

Navigator Client

It is no longer recommended to use the default ports when using port forwarding, for more information please read the security guide here.
The default ports that are required to be open in the firewall to allow external connections to a LILIN NVR/DVR are:

HTTP: 80
Video: 3100

If you wish to externally connect to more than one NVR/DVR you will need to change the HTTP and Video ports used by each device so each NVR/DVR is using a unique HTTP port and Video port.

Example:

NVR 1 - HTTP Port: 80 - Video Port:3100
NVR 2 - HTTP Port: 81 - Video Port:3101
NVR 3 - HTTP Port: 82 - Video Port:3102

Please note changing the HTTP port from its default port 80 will change the URL you will need to use when connecting to the NVR/DVR. The new URL will need to follow this structure:

http://: e.g. http://192.168.0.200:81

Failure to insure you add the http:// at the beginning and the : at the end of the link will result in you not being able to connect to the NVR/DVR.

If this is the case, we recommend you download and install LILIN's IPScan which is available here and simply double click the device you wish to access. This will open your PC's default browser and insert the correct link including the correct IP address and port number automatically.

Below are the LILIN NVR / VDO / DVR default username and password:

NVR's / VDO's / DVR's

Username: admin
Password: 1111
Username: operator
Password: 2222
Username: guest
Password: 3333

Additional Users Passwords
For pre-defined usernames with numbers at the end, commonly found on the LILIN Touch and L Series NVR's the username and password details are:

Username: User01
Password: 3333
Username: User02
Password: 3333
Username: User03
Password: 3333

It is strongly recommended to change the default passwords for the Admin, Operator and Guest default accounts

It is not necessary to change the additional users passwords unless these user accounts have had access rights assigned to them.

If your NVR is showing video loss on all cameras, please reboot the NVR, this will connect to all the cameras again.

Once all the cameras are displaying images once again, you will need to adjust your camera's bit rate and possibly frame rate.

The cause of the NVR losing all its camera connections is the network card is being over loaded and the maximum bandwidth is being exceeded.

For the best bit rate and fps settings of your cameras when used with the NVR, please set them to match this help topic - here .

So what is the maximum bandwidth I can use on my NVR?

The maximum Mbps you can use on your NVR is 48Mbps, please see here

Useful terminology information:

Mbps = Megabits Per Second
MBps = Megabytes Per Second

When using LILIN HD IP camera's with a LILIN NVR Touch each camera connected to the NVR provides 2 streams, the 'Primary stream' is the SD resolution stream and the 'Secondary stream' is the HD resolution stream.

The default values for these streams are:

HD - 3072 Mbps
SD - 1024 Mbps
Total: 4.096 Mbps

If we convert 4.096Mbps to MBps (megabytes per second) the result is: 0.512MBps

It is important to note that network switch speeds are measured in Mbps so a 10/100 switch runs at a maximum speed of 100Mbps not 100MBps. This means an average 10/100Mbps switch has an actual throughput of approximately 8 - 11MBps per port. This number is generally lower than most people calculate a switches throughput to be. This is due to TCP/IP overheads which are inherent and estimated at consuming approximately 10-12% of the ports listed Mbps speed, other protocol overheads may also greatly increase this number further.

If you have an NVR116 with default settings, the total bandwidth the NVR will be using is: 65.536Mbps this converts to 8.192MBps which is at the very top of the 10/100 switches maximum throughput.

The total throughput of a Gigabit switch in MBps is: 125MBps This is why it is vital you plug your NVR Touch in to a Gigabit network port.

Due to the bandwidth numbers being so close to a 10/100 switches maximum throughput an NVR will work with all the camera's connected but issues will be experienced, these could include:

• Loss of smooth live video images
• Camera's showing video loss randomly
• Camera's being rebooted remotely by the NVR
• Breakup of live video images
• High latency on live images

To confirm if a network port is the correct speed or operating at the correct speed, please follow the guide here.

If you wish to use a Control4 DS2 door station with a LILIN NVR you will need to do the following from the NVR's camera menu.

• Ensure the 'Camera Source' option is set to 'IP Camera'.
• You will then need to use the ‘Assign RTSP URI' feature of the NVR and enter the following URI. rtsp://IP_Address/h264_stream
• Set the Username and Password to:
  UN: admin
  PW: t0talc0ntr0l4!
• Set the stream type to ‘Single Stream HD’

Once these setting have been applied the Control4 DS2 door station should display and be recorded by your LILIN NVR.

Please see the table for recommended settings.

The default IP address for all LILIN NVR's is:
192.168.0.111

If you have forgotten a device password but can still access the menu of the device, you will need to factory reset the device. Once the device has been reset this will change the password back to the factory default.

If you have forgotten the password for your LILIN device and you can not access the device's main menu without being prompted to enter a password, you will need to contact LILIN technical support so we can help assist you to reset the password.

Please contact us using the link below.

New Technical Request

Below is the LILIN Navigator and CMX software default username and password:

Navigator 1.0.0.90 and above
Username: admin
Password:

CMX
Username: admin
Password:

In general, Navigator Control Center and Navigator Client are video management system (VMS) for managing Navigator Corporate PCs, Navigator Enterprise PCs, LILIN NVRs/DVRs, and LILIN IP cameras. Navigator Control Center is able to communicate Navigator Corporate PCs for many users and many Navigator Corporate PCs usages. In contrast, Navigator Client is free and good for one user to managing video.

As for Navigator Corporate and Navigator Enterprise, you can treat them as network video recorders (NVRs) where only Navigator Corporate can communicate with Navigator Control Center.

For detail comparison, please visit here.

To get LILIN Navigator Corporate or Enterprise trial license, please visit here.

To get LILIN Navigator Corporate or Enterprise, please visit here.

To get LILIN Navigator Client, please visit here.